Hourglass app icon Hourglass Support

Hourglass · Support

Focus your time. Grow your world.

Hourglass turns focused time into the story of a living civilization. Find quick answers for Mac, iPhone, and iPad, or contact us directly.

A simple way to begin

Set your rhythm, start a session, and let every completed round leave a visible mark.

Choose your session

Set focus time, break time, rounds, and the mode that suits you.

Stay with the timer

Gentle mode lets you pause. Focus mode keeps each round uninterrupted.

Watch it grow

Completed focus rounds advance your civilization, population, and story.

Made for each Apple device

Your core experience is consistent, with platform-specific tools where they make sense.

Mac

Focus timer, civilization, and optional blocking of selected apps and domains after you grant the required system permission.

iPhone

A focused mobile timer that restores elapsed session time when you return, with your civilization close at hand. It does not block other apps or websites.

iPad

The same mobile focus experience, adapted to the larger display. It does not block other apps or websites.

Common questions

The essentials, without making you search through a manual.

Does Hourglass require an account or subscription?

No. Hourglass does not require an account, sign-in, or subscription. Your focus history, settings, and civilization are stored locally on your device.

Why does app or website blocking only appear on Mac?

Blocking is a macOS-only feature that uses a system extension and permissions you control. The iPhone and iPad versions are designed around the timer and civilization experience and do not block apps or websites.

What happens if I leave the app during a session?

The active session is stored locally. When you return, Hourglass restores it and catches up with elapsed timer phases. The civilization simulation pauses while the app is in the background.

Does my progress sync between devices?

No. Hourglass currently keeps its data locally on each device, so progress does not automatically sync between Mac, iPhone, and iPad.

How do I report a problem?

Email us with the device model, operating system version, Hourglass version, what you expected, and the steps that reproduce the issue. Screenshots are helpful when they do not contain private information.

How is my privacy protected?

Hourglass is designed to keep app data on your device and does not use first-party advertising or analytics. Read the Privacy Policy for the complete details.

Still need a hand?

Write to us and we will help you troubleshoot Hourglass. Support is available in English and Spanish.

vxctor@automore.es